Frequently Asked Questions

You can choose from the comprehensive color range options for designing your LED neon signs. There are 12 color options, out of which eight turn white when they’re turned off, and the remaining 10 have a color on the LED tubes that makes them colorful even when turned off.

You can choose from more than 36 font options, including double-lined, block, and cursive fonts. You can further have your font type designed by our team to match your character or writing style.

Once you create your design and reach the “add to the cart” button, our design maker prepares a design proof with all the order details and price. After having a clear look at the design proof, you can go for ordering it or the changes before processing the payment and placing your order.

All you need to do is contact us to create your customized neon signs that are not possible to create using our design maker. Instead, you can take the help of our in-house design toll to get the best color, text, and font options. Also, it is possible to get a sign that can’t be created using our custom tools.

Our LED neon sign design tool lets you create a sign in 2D for free. It helps the customers get a design idea but helps make necessary changes before ordering it. A free design service allows you to get an exact idea of the custom neon sign and then order it according to your requirements.

LED neon lights come with a 4.9 feet transparent cord that easily plugs into a US-certified AC adapter if you are ordering from the US. You can choose different adapter options based on your location from our design tool before checking out your cart.

It is easy to hang or wall mount your neon lights. These lights come with pre-drilled holes on the acrylic backboards. All you need is our wall mounting or sign mounting kit along with fishing wire, rope, and a heavy-duty removable hook.

Various acrylic backboards are available for mounting neon signs. You can go for the rectangular cutout or contoured acrylic backing according to the design and font of your neon signs.

Yes, at NeonChamp you get remote and dimmer for your LED neon lights. These easy-to-use remote and dimmer allows you to have full control and offers various brightness options like ON, OFF, and multiple party modes.

You can get a sign that is partially neon. In addition, we offer UV printing that combines the benefits of UV and neon LED lights.

International deliveries are available, and your country determines shipping rates. These charges are added at checkout and can be calculated for respective areas.

Logging into your account details allows you to check the status of your order efficiently. You can then go to my orders option and track the status of the respective order.

Yes, we offer a return policy and refund on faulty products. We offer all services to fix, replace, and refund the product. The final resolution of the return policy depends on a case-to-case basis.

Our standard delivery time at NeonChamp is between 1 to 2 business weeks from the date of order. Please keep in mind that delivery times may vary slightly based on your location and any peak season demand.

To get your order delivered faster, consider opting for expedited shipping methods offered by the seller. Check if the seller provides any priority or express delivery options. Additionally, ensure that you provide accurate and complete shipping information to avoid any delays or complications during the delivery process.

Once you’ve prepared your design, you can checkout and complete the payment by selecting any available options. There are multiple options in payment through online and cards- the popular are PayPal and credit cards.

So you can pay for the LED neon signs order safely and quickly, irrespective of your location. Furthermore, the security considerations of the website protect your payment details.

In the United States, the Goods and Services Tax is assessed on goods and services provided to various customers. Therefore, you’ll be charged a GST amount based on the location and state of your delivery. We will specify the GST amount on your invoice.

You may pay by PayPal or credit card, and there are many other payment options. Furthermore, the orders through the NeonChamp official website come with safe payment options.

Also, all these payments are collected at the point of sale only. Thus, you don’t have to worry about the payment while ordering customized LED neon signs.

We offer dedicated billing on all orders. Once you place an order on NeonChamp, you’ll get an invoice in an email that confirms the order. You can pay an invoice and keep it with you for further communication.

Once orders of LED neon lights are placed, you may not be able to cancel them at any point. Order cancellations are only permitted up until a certain point. Our cancellation policy offers full or partial refunds in exceptional cases, and you must cancel your order at the right step only.

It is easy to cancel your order before proceeding with the checkout only. All LED neon signs are handmade, and once orders are placed can’t be withdrawn in any case. Thus, it is ideal to go through the cancellation policy before preparing to cancel your order.

Until the LED neon signs are shipped, you can change the shipping address. Hence, it is vital to track your order before altering the shipping address that may cause issues in the quick and safe delivery of the product. In addition, depending on the new shipping address, you may also incur extra shipping fees.